Account & Data Deletion Request
We respect your privacy and give you full control over your personal data. If you wish to permanently delete your account and all associated data from our platform, please use one of the methods outlined below.
What Happens When You Delete Your Account
Permanent Removal: Your profile, saved preferences, purchase history, and personal details will be permanently erased.
Access Loss: You will immediately lose access to your account and any associated subscriptions or saved content.
Data Retention: Certain transactional records or invoice data may be retained for a limited period solely to comply with legal, tax, or regulatory obligations.
Method 1: Direct In-App Deletion (Recommended)
If you still have access to your account, you can initiate immediate deletion through your Profile:
Log into your account via our app or website.
Navigate to Profile > Edit Profile.
Scroll to the bottom and select Delete Account.
Confirm your password and submit the request.
Method 2: Submit a Deletion Request
If you cannot log in or prefer to submit a request manually, send an email directly to our support team.
Email Request:
Send to: help@emesup.com
Subject line: Account Deletion Request - [Your Username/Email]
Message: Include your full name, registered email address, and account username.
Processing Timeline
Once your identity is verified, your request will be processed within 2(Two) working days. You will receive a final confirmation email once all associated personal data has been completely purged from our active systems.