Privacy Policy

Privacy Policy for Emesup

Effective Date: August 15, 2026

Last Updated: August 22, 2026

Welcome to Emesup ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.emesup.com or use our mobile application and chatroom services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using Emesup, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use the Platform.

1. Compliance Statement

Emesup operates in Nigeria and is compliant with the Nigeria Data Protection Act (NDPA) 2023 administered by the Nigeria Data Protection Commission (NDPC).

2. Information We Collect

We collect several types of information from and about users of our Platform:

  • Account Information: When you register, we may collect your username, email address, profile picture, age, and phone number.
  • Chat Content & Media: We process the messages, images, audio clips, and media you send or share within public or private chatrooms on the Platform.
  • Technical Data: We automatically collect log data, including your IP address, browser type, operating system, device identification numbers, and access times.
  • Location Data: With your consent, we may collect approximate location data (e.g., via IP address) to suggest local chatrooms or regional groups.

3. How We Use Your Information

We use the collected data for the following legal and operational purposes:

  • To create and maintain your account.
  • To enable real-time messaging, audio/media sharing, and chatroom functionality.
  • To monitor and moderate chatrooms to prevent spam, harassment, hate speech, illegal activities, and terms of service violations.
  • To improve Platform performance, user experience, and server security.
  • To comply with Nigerian legal obligations and law enforcement requests.

4. Disclosure & Data Sharing

We do not sell your personal data. We may share your information under the following limited circumstances:

  • Public Chatrooms: Information you share in public chatrooms is visible to other users in those rooms.
  • Service Providers: We may share data with trusted third-party vendors who provide hosting, server management, database maintenance, and analytics under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or law enforcement agency in Nigeria).

5. Data Security

We implement appropriate technical and organizational measures (such as encrypted data transmission via SSL/TLS) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention & Deletion

  • Retention: We retain your account data for as long as your account remains active or as needed to provide you with the Platform's services.
  • Account Deletion: You have the right to request deletion of your account and personal data at any time through the app settings or by contacting us directly. Upon deletion, your personal data will be permanently removed from our active databases, subject to any legal retention requirements.

7. Your Rights under NDPA 2023

As a user residing in Nigeria, you have specific rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions.
  • Right to Object/Restrict: Object to or restrict the processing of your data.
  • Right to Portability: Request transfer of your data to another service provider.

8. Protection of Minors

Emesup is intended for users who are 18 years of age or older (or the age of legal majority in your jurisdiction). We do not knowingly collect personal data from children under 18. If we learn that we have collected personal data from a minor without parental consent, we will delete that information immediately.

9. Refund Policy

 

Welcome to www.emesup.com (referred to as "EMESUP," "we," "us," or "our"). This Refund Policy applies to all purchases, subscriptions, virtual items, credits, and paid services offered through www.emesup.com and its associated applications or services.

 

By making a purchase on www.emesup.com, you agree to be bound by the terms of this Refund Policy.

 

1. General No-Refund Policy

Except as explicitly set forth in this policy or required by applicable mandatory law:

 

l ALL SALES ARE FINAL AND NON-REFUNDABLE. 

 

l Subscription fees, account upgrades, virtual items, credits, and any other paid services purchased through www.emesup.com are non-refundable, whether in whole or in part.

 

2. Account Terminations and Suspensions

If your account or nickname is terminated, suspended, or restricted due to a violation of our Terms of Service, Community Guidelines, or unacceptable conduct, you will not receive any refund or credit for any unused subscription balance, active services, or virtual goods. 

 

l Accounts permanently terminated for violating age restrictions (e.g., underage access) will be terminated immediately without any entitlement to a refund. 

 

3. Payment Errors and Bank Holds

When placing an order or submitting a payment form on www.emesup.com:

 

l Ensure all billing information matches your payment card statement. 

 

l Do not submit a payment form multiple times to avoid duplicate processing. 

 

l If a payment fails due to incorrect entry, your bank or credit card provider may place a temporary hold on the funds. In such instances, EMESUP has not charged your card, and the release of held funds is subject to your financial institution’s processing times. 

 

4. Fraud Claims and Unfair Chargebacks

Your IP address and transaction details are recorded at the time of purchase. In the event a transaction is refunded due to a fraud claim or unauthorized chargeback request:

 

 

1. The associated subscription, credits, or account features will be immediately revoked or terminated. 

2. The payment details may be added to our payment processors' fraud control database. 

3. EMESUP reserves the right to investigate fraudulent activity and prosecute to the fullest extent permitted by law. 

 

5. In-App Purchases (Third-Party Platforms)

If you purchased an EMESUP subscription, credit, or service through a third-party app store (e.g., Apple App Store, Google Play Store, Microsoft Store):

 

l The transaction is subject to that specific platform’s billing terms and refund rules. 

 

l You must request any applicable refund directly through the platform provider’s support system, as EMESUP cannot directly issue refunds for third-party processed payments.

 

6. Statutory Consumer Rights

If local law in your jurisdiction guarantees a statutory right of withdrawal or cancellation (such as mandatory cooling-off periods under consumer protection regulations), those statutory rights shall apply to the minimum extent required by law. 

 

7. Contacting Billing Support

If you experienced an error where you were billed but did not receive your product or feature, please contact our support team to request activation assistance before initiating a dispute. 

 

Email: support@emesup.com


10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact us at: